Notifications are the messages that actually go out to clients and practitioners. Tune what gets sent, when, and through which channel from one tab.
Client notifications
Configure messages sent to clients:
- Booking confirmation sent immediately when an appointment is booked.
- Appointment reminders sent on the schedule you set (typical setup: 24 hours plus 2 hours before).
- Cancellation confirmation sent when an appointment is cancelled.
- Reschedule confirmation sent when an appointment time changes.
- Intake form reminders sent when a client hasn't completed an intake form before their appointment.
Channels
- Email. Included on all plans, sent to the client's email address.
- SMS. Text reminders, available on Solo and above. Requires a phone number on file.
Configure
- Open Settings → Notifications.
- Toggle each notification type on or off.
- Set timing for reminders (e.g., 24 hours before, 2 hours before).
- Choose channels: email, SMS, or both.
- Click Save.
Practitioner notifications
Notify your team about events that affect them:
- New booking when a client books with the practitioner.
- Cancellation when a client cancels.
- Reschedule when a time changes.
- Payment received when an invoice is paid.
These are configurable per practitioner so individual team members can opt in or out.
No-show auto-processing
Stillpoint can auto-mark missed appointments as no-shows after a buffer window (15 minutes by default). When that happens, a no-show notification can go out to the client and a fee can be triggered. Configure the auto-processing window and follow-up under No-Show Policies.
Tips
- A 24-hour reminder plus a 2-hour reminder is the most effective combination for cutting no-shows.
- SMS reduces no-shows more than email alone. Encourage clients to add a phone number.
- Review your reminder cadence quarterly; what works for one season of practice may not work the next.